Return & Refund Policy

Last Updated: April 20, 2026

This Return & Refund Policy outlines the terms under which return requests and refunds are handled by Jackyv ("we", "our", or "us"). We aim to provide a transparent and consistent process while accommodating customers where reasonably possible.

By placing an order through our website, you acknowledge that you have reviewed and understood this policy.

1. Return Eligibility Window

Customers may request a return within 30 days from the date the order is delivered.

  • Return requests must be submitted within this timeframe
  • The delivery date is determined based on carrier tracking confirmation
  • Requests submitted after 30 days may not be eligible

2. Conditions for Returns

To be eligible for a return, items should generally meet the following conditions:

  • unused, unworn, and unwashed
  • in original condition with tags attached (if applicable)
  • free from odors, stains, or alterations
  • returned with original packaging when reasonably available
  • proof of purchase is provided

We reserve the right to review returned items before approving a refund.

3. No Fees Policy

Jackyv offers a return process with no fees applied.

  • no return shipping fees
  • no restocking fees
  • no handling charges

Customers are expected to follow the return instructions provided by our support team to ensure eligibility.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team via email
  2. Provide your order number and reason for return
  3. Submit photos if requested (for damaged or incorrect items)
  4. Wait for approval and return instructions

Returns sent without prior authorization may not be processed.

5. Refund Processing

Once a returned item is received and inspected, we will review the request.

  • Refunds are issued to the original payment method
  • Approved refunds are typically processed within 5 business days
  • Processing time may vary depending on your financial institution

Refund timing begins after the return has been reviewed and approved.

6. Exchanges

Exchanges may be offered in certain situations, including:

  • incorrect item received
  • item arrives damaged

Exchange availability depends on product stock and verification.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

  • include clear photos showing the issue
  • provide your order number

We will assess the situation and determine an appropriate resolution.

8. Non-Eligible Returns

Returns may not be accepted under the following conditions:

  • items showing signs of wear or use
  • items returned without authorization
  • returns submitted beyond the allowed timeframe
  • items damaged after delivery due to misuse

9. Refund Adjustments

If a returned item does not meet the stated conditions, the refund amount may be adjusted or declined. Each case is evaluated individually.

10. Late or Missing Refunds

If you have not received your refund after the expected timeframe:

  • check your bank or payment account
  • contact your payment provider
  • reach out to us for assistance

11. Customer Responsibility

Customers are responsible for:

  • providing accurate order and shipping information
  • following return instructions
  • ensuring items are returned in acceptable condition

12. Contact Information

Detail Information
Store Name Jackyv
Email support@jackyv.com
Support Hours Monday – Saturday, 8:00 AM – 7:00 PM (EST)

13. Policy Updates

We reserve the right to update or modify this policy at any time. Changes will be reflected on this page with an updated revision date.

14. Acknowledgment

By placing an order with Jackyv, you acknowledge that you have read and understood this Return & Refund Policy.

We aim to provide a fair and transparent experience for all customers.