Order Cancellation & Change Policy
Last Updated: April 20, 2026
This Order Cancellation & Change Policy outlines how requests to cancel or modify orders are handled by Jackyv ("we", "our", or "us"). We aim to provide flexibility where possible while maintaining efficient order processing.
By placing an order on our website, you acknowledge that you have reviewed and understood the terms described below.
1. Processing Timeline
Orders are typically processed within 1–3 business days after payment confirmation.
- Processing occurs Monday through Friday
- Daily cutoff time: 5:00 PM EST
- Orders placed after the cutoff time are generally processed the next business day
Once an order enters the processing stage, changes or cancellations may no longer be possible.
2. Order Cancellation
You may request to cancel your order before it has been processed.
- cancellation requests must be submitted as soon as possible
- requests are reviewed based on the current processing status
- cancellation cannot be guaranteed once processing has begun
If a cancellation is approved, a full refund will be issued to the original payment method.
3. Order Changes
Customers may request changes to their order before processing begins. This may include:
- updating shipping address
- correcting contact information
- modifying product details (such as size or variant)
All change requests are subject to availability and timing. Once processing has started, modifications may not be feasible.
4. Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
- incorrect or incomplete addresses may cause delays or delivery issues
- we are not responsible for failed deliveries due to incorrect information
If you notice an error, please contact us immediately.
5. Orders Already Shipped
Once an order has been shipped:
- cancellation is no longer possible
- changes cannot be applied
- customers may refer to our Return & Refund Policy for next steps
6. Refused or Undeliverable Orders
If an order is refused or deemed undeliverable:
- it may be returned to the carrier or fulfillment partner
- resolution will be evaluated on a case-by-case basis
Additional handling may be required depending on the situation.
7. Refunds for Cancellations
If a cancellation request is approved:
- refunds are issued to the original payment method
- processing typically occurs within a reasonable timeframe
- timing may vary depending on your payment provider
8. Customer Responsibility
Customers are responsible for:
- reviewing order details before completing purchase
- submitting requests promptly
- ensuring accurate information is provided
9. Contact Information
For cancellation or change requests, please contact our support team:
| Detail | Information |
|---|---|
| Store Name | Jackyv |
| support@jackyv.com | |
| Support Hours | Monday – Saturday, 8:00 AM – 7:00 PM (EST) |
10. Policy Updates
We reserve the right to update or modify this policy at any time. Changes will be posted on this page with an updated revision date.
11. Acknowledgment
By placing an order with Jackyv, you acknowledge that you have read and understood this Order Cancellation & Change Policy.
We aim to provide a clear and consistent experience for all customers.