Return & Refund Policy

Our 30-Day Return Period

Jackyv accepts return requests submitted within 30 days from the date an order is delivered. This period gives customers time to review their purchases and determine whether an item meets their expectations.

Please keep the following requirements in mind:

• Contact our support team within the 30-day return period.
• Provide your order number so we can identify your purchase.
• Wait for return approval and instructions before sending an item back.
• Requests received after the return period may not be eligible for approval.

The return period refers to the time allowed to submit your request, not the date on which the returned package must arrive at our facility. Once your request has been reviewed, our support team will provide the applicable instructions and any relevant return arrangements.

Items Eligible for Return

Returned products must generally remain in an acceptable condition so that we can review the request fairly. Before sending an item back, please check that it meets the conditions described in this section.

These conditions apply to products across Jackyv's collections, including men's outerwear, men's bottoms, men's tops, outerwear, and accessories. The condition of a returned item will be reviewed in relation to the type of product and the reason provided for the return.

We reserve the right to inspect returned items before approving a refund. If an item does not meet the stated conditions, the request may require additional review, and the refund may be adjusted or declined as described in this policy.

If you are uncertain whether an item qualifies for a return, please contact our support team before sending it back.

No Return Fees

Jackyv does not apply return shipping fees, restocking fees, or handling charges to its return process under this policy. Customers can contact our support team to receive instructions for an eligible return without these additional return fees.

Customers must follow the return instructions provided by our support team. Please do not send a return before receiving authorization and the applicable instructions, as unauthorized returns may not be processed.

The no-fee policy does not remove the eligibility requirements described in this document. Returned items remain subject to the return window, item condition requirements, and review process.

Return Request Process

To help us identify your purchase and handle your request efficiently, please follow the return procedure below. Contacting us before shipping an item allows our team to review the reason for the return and provide the appropriate instructions.

When preparing an authorized return, package the item securely to help prevent damage during transportation. Keep any relevant shipment receipt or tracking details until the return has been received and reviewed.

How Refunds Are Issued

When a returned item reaches the designated return destination, it will be reviewed to determine whether the return meets the applicable conditions. We will assess the item's condition, the reason for the return, and the purchase details before approving a refund.

The 5-business-day processing period begins after the return has been reviewed and approved. It does not include the time required to ship the returned item to the designated destination or any additional time required by the payment provider to post the refund to your account.

Once a refund has been issued, the time it takes to appear in your account may vary depending on your bank, card issuer, payment service, or other financial institution. Jackyv does not control these external posting times.

If the review identifies an eligibility issue, we may contact you for additional information before making a final decision. Any approved refund will be returned to the original payment method in accordance with the applicable payment processing procedures.

Product Exchange Requests

Jackyv may offer exchanges in certain situations, depending on the reason for the request, product availability, and the results of our review. An exchange is not guaranteed for every order or product.

Exchange requests may be considered in situations such as:

• You received an item that differs from the product ordered.
• The item arrived damaged.
• Our support team determines that an exchange is an appropriate resolution for the reported issue.

Exchange availability depends on current stock and verification of the original order. If a replacement item is unavailable, our support team will review the circumstances and communicate the available options.

Please contact us before sending an item for exchange. Our support team will explain the next steps after reviewing the order details and the reason for your request.

Reporting an Item Issue

We encourage customers to review their orders after delivery. If an item arrives damaged or you receive a product different from the one ordered, please contact our support team within 7 days of the delivery date.

To help us assess the issue, please provide:

• Your Jackyv order number.
• A clear description of the damage or discrepancy.
• Clear photos showing the affected item and the issue.
• Photos of the packaging or shipping label, if relevant.

Our team will review the information submitted and may request additional details if necessary. Based on the circumstances and the available evidence, we will determine an appropriate resolution, which may include an exchange where available or another suitable outcome.

Please retain the affected item and its packaging while the issue is being reviewed. Do not send the product back until our team has provided instructions.

Reporting an issue within the requested timeframe helps us investigate the circumstances more effectively. Each case is assessed individually, and a specific resolution cannot be guaranteed before the review is completed.

When a Return May Not Be Accepted

Return requests must comply with the eligibility window and item condition requirements described in this policy. A request may be declined if the circumstances do not meet those requirements.

These circumstances are reviewed in relation to the details of each request. If there is uncertainty about an item's eligibility, please contact our support team before arranging a return.

Review of Returned Items

Refund eligibility depends on the condition of the returned product and whether the request meets the requirements of this policy. If an item does not satisfy the stated return conditions, the refund amount may be adjusted or the request may be declined.

Our review may consider whether the item has been used, washed, altered, damaged after delivery, or returned without the required authorization. We may also review the purchase information and the explanation provided with the request.

Each case is evaluated individually based on the available information. If additional details are needed to assess a returned item, our support team may contact you before completing the review.

We aim to communicate the outcome clearly once the review has been completed. Customers with questions about a return decision may contact our support team and reference their original order number.

What to Do If Your Refund Has Not Arrived

If your refund has been approved and you do not see it in your account after the expected processing period, we recommend completing the following checks before contacting us.

1. Review your payment account. Check the original payment method and recent transactions to confirm whether the refund has been posted.
2. Contact your payment provider. Ask your bank, card issuer, or payment service whether the refund is pending or requires additional posting time.
3. Contact Jackyv support. If the refund still cannot be located, email us with your order number and the date the refund was approved.

Refund posting times vary by financial institution and payment method. Our team can review the available refund status and provide information about the processing completed on our side. However, the final posting time is determined by the relevant payment provider or financial institution.

Information and Return Preparation

Customers play an important role in helping us handle returns accurately and efficiently. When submitting a return or refund request, please make sure that the information provided is complete and that the item is prepared according to the instructions supplied by our support team.

Customers are responsible for:

• Providing accurate order details and contact information.
• Submitting return requests within the applicable return window.
• Explaining the reason for the return clearly.
• Providing photos or supporting information when requested.
• Following the return authorization and shipping instructions provided by our team.
• Ensuring that returned items are in acceptable condition.
• Keeping relevant return shipment records until the request is resolved.

Accurate information helps us identify your purchase, assess eligibility, and determine the appropriate next steps. If any details change during the process, please notify our support team as soon as possible.

Changes to This Policy

Jackyv reserves the right to update or modify this Return & Refund Policy when necessary to reflect changes to our return procedures, refund processing, product handling, or customer support operations.

Any revised version will be published on this page. Updates will take effect when the revised policy becomes available unless otherwise stated. Customers are encouraged to review this page periodically to remain informed about the current terms applicable to return and refund requests.

Questions about a specific order or an existing return request can be directed to our support team using the contact information provided above.

A Clear and Consistent Return Experience

By placing an order with Jackyv, you acknowledge that you have reviewed this Return & Refund Policy, including the 30-day return request window, item eligibility requirements, no-fee return process, refund review procedure, and estimated refund processing period.

We aim to provide a fair and transparent experience by communicating our procedures clearly and reviewing each eligible request carefully. Our support team is available to help customers understand the process and identify the appropriate next steps when a return or refund question arises.

Thank you for choosing Jackyv. We appreciate your business and the opportunity to assist you.