Contact Us
Last updated: October 2026
We're Here to Help
Have a question about our clothing collections, an existing order, shipping, or a store policy? The Jackyv team is here to help you find the information you need.
Send us a message using the contact form below or reach out directly by email. To help us respond more effectively, please provide clear details about your question and include your order number if your inquiry relates to a purchase.
Contact Information
Choose the contact method that works best for you. We appreciate your interest in Jackyv and will review your inquiry as soon as possible during our support hours.
Email Support
For questions about products, orders, shipping, returns, or other store-related matters, email our support team.
Business Address
22601 West Harris Rd,
Dickerson, Maryland 20842,
United States
Customer Support Hours
Monday – Saturday
8:00 AM – 7:00 PM EST
Our support team is unavailable on Sundays.
Before You Contact Us
If you are asking about an existing order, please include your order number and the email address used at checkout. For shipping inquiries, you may also include your tracking number, if available.
Please do not send payment passwords or other sensitive account information in your message.
Contact Form
Complete the fields below and tell us how we can assist you. Fields marked with an asterisk (*) are required.
Thank You for Contacting Jackyv
We value your questions and feedback. Our team will review your message and respond using the email address you provide. Please allow time for us to review your inquiry, especially when additional order or shipping information is needed.
For general inquiries, you can also email support@jackyv.com. We look forward to assisting you.