Cancel/Change Order

Requesting an Order Cancellation

If you no longer wish to receive an order, please contact Jackyv as soon as possible after completing your purchase. We will review the order status and determine whether cancellation is still possible.

Please keep the following points in mind:

• Provide your order number when contacting customer support.
• Submit your request as soon as you decide to cancel.
• Wait for confirmation from our support team before assuming that the order has been canceled.
• If the order has already shipped, cancellation may no longer be possible.

Jackyv will make reasonable efforts to review requests received before shipment. However, an order may already be in processing when your message reaches us. In that situation, we may be unable to stop the order before dispatch.

Changing Details After Checkout

If you notice an error in your order, contact us promptly. Depending on the order status, we may be able to help correct certain details before the order is packed or shipped.

We cannot guarantee that every requested change will be available. If the original order can no longer be modified, our support team will explain any available alternatives. Additional purchases may need to be placed as separate orders.

Cancellation and Change Process

To help us identify your purchase and review your request efficiently, please follow the steps below. Providing complete information helps reduce delays and allows our team to check the current order status.

Orders Already Being Prepared

After an order is placed, it may enter verification, inventory allocation, packing, or other fulfillment activities. Once these activities have started, changes may become difficult or impossible to complete.

Order status can change quickly, and the information displayed in a customer account or shipment notification may not reflect every internal fulfillment step in real time. We will review the available information when evaluating your request.

Updating Shipping Information

Customers are responsible for checking that their shipping address and contact details are accurate before submitting an order. If you discover an error, contact our support team immediately with the corrected information.

When requesting an address correction, please provide:

• Your order number.
• The name and email address used for the purchase.
• The incorrect address currently associated with the order, if known.
• The complete corrected shipping address, including apartment or unit number where applicable.
• A contact telephone number if required for delivery coordination.

For security and order accuracy, we may need to verify the request before making any changes. An address update can only be attempted if the order has not progressed beyond the stage where the correction is possible.

If the package has already been transferred to a shipping carrier, we cannot guarantee that the address can be changed. Customers may need to contact the carrier directly if a shipment-management option is available.

Modifying Items in an Order

If you selected the wrong product, size, color, or quantity, contact us as soon as you notice the issue. Our team will check whether the order can still be updated and whether the requested product is available.

Product change requests are subject to the following conditions:

• The order must still be at a stage where changes can be made.
• The requested replacement product or variation must be available.
• Any change in product price or order total must be reviewed before the adjustment is completed.
• If the original order cannot be modified, you may need to request cancellation, if available, and place a new order.

We cannot guarantee that a replacement product, size, color, or quantity will be available at the time your request is reviewed. If an adjustment cannot be completed, we will explain the available options based on the order status.

When Is an Order Considered Canceled?

An order should be considered canceled only after Jackyv confirms that the cancellation has been completed. A request that is still being reviewed does not mean the order has been stopped.

If an order cannot be canceled because it has already shipped, our team will advise you to review the applicable delivery information and return options. The outcome will depend on the circumstances of the order and the terms of the relevant store policies.

Refund Processing After Cancellation

If a cancellation is approved and payment has already been collected, the applicable refund will be initiated after the cancellation is confirmed. The refund will generally be returned to the original payment method, subject to the payment provider's processing procedures.

If you have questions about a refund, contact our support team with your order number and cancellation confirmation, if available. We can review the status of the refund on our side, but we cannot control the posting time of an external payment provider or financial institution.

For returns after an order has been shipped or delivered, please consult the Jackyv Return & Refund Policy for applicable eligibility conditions and instructions.

What If the Order Is Already on Its Way?

Once a package has been dispatched or handed to a shipping carrier, Jackyv may no longer be able to cancel the shipment or make changes to the order. A cancellation request received after dispatch may therefore be declined.

If your order has already shipped, we recommend that you:

1. Check the shipment confirmation and tracking information.
2. Contact our support team if you need clarification about the order status.
3. Check with the carrier if shipment-management options are available.
4. Review the Return & Refund Policy if you no longer want the item after delivery.

Carrier services, delivery arrangements, and shipment interception options vary. We cannot guarantee that a carrier will be able to redirect, stop, or return a package once it has entered the delivery network.

Reporting an Order Concern

If you believe that you placed a duplicate order or notice an order that you do not recognize, contact our support team promptly so we can review the available transaction and order information.

When contacting us, please include:

• Any order numbers associated with the concern.
• The email address used during checkout, if applicable.
• The date of the transaction or order confirmation.
• A clear description of why you believe the order is duplicated or unauthorized.

For your protection, do not send passwords, full payment card numbers, or other sensitive account credentials by email. We may request reasonable information to help verify the order and investigate the concern.

Reporting an issue does not automatically cancel an order or reverse a payment. Our team will review the details and explain the next steps based on the findings and the current status of the transaction.

Checking Your Order Details

Customers can help prevent order issues by reviewing all information carefully before completing checkout. Please verify product selections, quantities, contact details, and shipping information before submitting your purchase.

Customers are responsible for:

• Providing accurate shipping and contact information.
• Reviewing product selections and quantities before checkout.
• Contacting support promptly if a correction or cancellation is needed.
• Providing accurate order details when submitting a request.
• Waiting for confirmation before assuming an order has been canceled or changed.
• Checking order and shipping notifications for relevant updates.

Jackyv will make reasonable efforts to assist with requests that can still be accommodated. However, customers should understand that order processing and shipment activities may limit the changes that can be completed after checkout.

Changes to This Policy

Jackyv may update this Cancel / Change Order Policy when necessary to reflect changes in order processing, fulfillment procedures, customer support operations, or other relevant business practices.

Any revised version will be published on this page and will apply from the time it is made available unless otherwise stated. Customers are encouraged to review this page periodically to stay informed about the current procedures for cancellation and order changes.

For questions about a pending request or a specific order, please contact our support team directly.

Understanding Order Changes

By placing an order with Jackyv, you acknowledge that cancellation and change requests depend on the current order status and may not be possible after fulfillment or shipment has progressed.

We aim to communicate clearly, review requests fairly, and assist customers whenever an order can reasonably be adjusted. Contacting us promptly gives our team the best opportunity to review your request before the order moves to the next stage.

Thank you for choosing Jackyv. We appreciate your business and the opportunity to assist you.